Frequently Asked Questions

Your First Visit2016-10-28T04:07:57+00:00

What can I expect at my first visit?

We’ll welcome you into our comfortable, freshly renovated space. A therapist then leads you to a treatment room, where you can discuss your overall health and specific concerns. In light of symptoms, we’ll talk about any changes to your lifestyle or routines. Then, we’ll conduct the exam and together, craft a plan for treatment.

Patients that live within the tri-state area can schedule a complementary 15-minute phone consultation with one of our physical therapists. We’ll walk you through the process and answer any questions you may have about your initial visit.

 What is a typical plan for treatment?

Treatment plans vary in duration. To track progress, our plans always incorporate tangible milestones, such as being pain-free at your desk, or enabling you to get back to the gym. These plans might also involve “homework”—such as logging your progress in a journal, or learning exercises to practice at home.

Do I need to be referred by a physician?2015-02-12T15:02:59+00:00

Not at first. New York State is a Direct Access state—meaning you can visit a physical therapist 10 times or for 30 days (whichever comes first) before a referral or prescription is required. To qualify, your physician must be within the tri-state area or 25 miles of our center.

We recommend that our patients being seen for pelvic health issues—a very sensitive area—have a referral for their second visit. We want to be able to work with your physician to ensure you receive the best possible care. If you don’t have a doctor, we can recommend one.


Do you take insurance?

Yes and no. Given the high quality and customization of all our services, we have opted to be out of network with all carriers. Prior to your first visit, please download our insurance worksheet (located under “patient forms”) and use it to contact your insurance company about your out-of-network benefits. Our office staff is available to answer any questions you may have about reimbursement.

If your primary insurance is Medicare, please call our office for more information about how this process works.

How does payment work, with or without insurance?

We ask all of our patients for payment at the time of your visit. As a courtesy, we will also submit to your insurance for reimbursement—on your behalf (if applicable). If your insurance company grants coverage, you will receive a check reimbursing you for your visit (depending on coverage).

Download Insurance Worksheet Form

For Out of Town Patients2012-11-27T14:44:54+00:00

What if I’m not located in the NY Metro area?

People travel far and wide to visit our practices in New York State, and nearby airports and public transportation make this easy. If you cannot make it to New York, we can give you a 30-minute, out-of-town phone consultation. We’ll listen to your story and guide you towards best next steps—either leading you to an appropriate physician or physical therapist in your area or discussing a plan of care for your subjective story.

If you’re staying in New York for an extended period of time, we’re happy to see you until you leave. When the time comes, we’ll help connect you with a local therapist to whom we direct your care.

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